COMPANY QUALITY POLICY
Employees, whatever their degree of responsibility may be, are committed to pursuing global Quality
, a concept that needs to be understood in a broad sense, not only in terms of quality of the product, but also in terms of quality of work
, the working environment and of people, who must be dynamic and proactive in order to sustain the development of the company.
Robur has drawn its inspiration from the principles of Total Quality Management (TQM), whose logic has permeated planning activities of the system of key processes, of identification of the Process Owner and of verifying the efficiency of the System.
In respecting the principles that inspire the system along with current norms, Robur is committed to guaranteeing:
- constant attention to the continuous improvement of the level of Customer Satisfaction;
- the continuous improvement of both the products and the overall performance of the Company, basing itself on the analysis of relevant data and information;
- increased involvement on the part of suppliers in order to establish relationships of cooperation based upon the very same objectives of Quality, effectiveness and efficiency.